Shipping Policy

Most Backwoods Dog gear is handmade to order in Ontario, Canada. Please review our production and delivery estimates before placing your order.

Production Time

Please allow 3–10 business days for your order to be made before it ships.

Production time does not include weekends, statutory holidays or shipping time. Larger orders, custom requests and orders placed during sales or other busy periods may require additional time.

You will receive a shipping-confirmation email with tracking information once your order leaves our workshop.

Delivery Estimates

Most orders arrive within approximately 5–10 business days after shipment.

Delivery estimates are not guaranteed. Transit times may be affected by:

• Your location
• Rural or remote delivery
• Weather conditions
• Holidays
• Courier disruptions
• Border or customs processing

Backwoods Dog is not responsible for delays caused by shipping carriers, customs authorities, severe weather or other circumstances outside our control. However, we will assist with carrier inquiries when possible.

Carriers and Tracking

All orders are shipped with tracking.

We use trusted carriers such as Canada Post, UPS, FedEx and Canpar. The carrier used for your order will depend on its destination, size and available service.

Tracking information may require up to 48 hours to update after your shipping label is created.

Shipping Within Canada

Canadian orders are shipped using a tracked service.

Our standard Canadian shipping rates are:

• Orders below $99.99 CAD: $13.95 CAD flat-rate shipping
• Orders of $99.99 CAD or more: Free shipping

The free-shipping threshold is calculated after discounts and before taxes.

Rural and Remote Locations

Our flat shipping rate and free-shipping offer apply to most Canadian addresses.

Some rural, remote or difficult-to-service locations may carry substantially higher delivery costs. If an additional shipping charge is required, we will contact you before shipping your order. We will not apply an additional charge without your approval.

Shipping to the United States

Shipping rates for U.S. orders are calculated at checkout based on the destination and order size.

All U.S. orders are shipped using a tracked service.

U.S. Duties and Import Charges

U.S. orders are shipped with applicable duties, tariffs and import taxes prepaid.

Estimated import charges are collected during checkout or included in the amount paid for shipping. Customers should not normally be required to pay additional routine duties or tariffs when the parcel is delivered.

Customs authorities may inspect or reassess a shipment, and customs processing may occasionally cause delays.

If a carrier asks you to pay an unexpected import charge, please contact us at backwoodsdogstore@gmail.com before refusing the parcel or making an additional payment whenever possible.

Taxes

Applicable sales taxes are calculated at checkout based on the shipping destination and current tax requirements.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing checkout. If you notice an error, email backwoodsdogstore@gmail.com immediately.

We cannot change an address after an order has shipped.

If a parcel is returned to us because of an incorrect or incomplete address, refusal, failed delivery or failure to collect the parcel, the customer will be responsible for any return-shipping and reshipping costs.

If the customer chooses not to have the parcel reshipped, any eligible refund will be handled according to our Return & Exchange Policy. Original shipping charges and carrier return fees are non-refundable.

Lost or Delayed Parcels

If your tracking has not updated for an unusual length of time or your parcel appears to be lost, please contact us with your order number and tracking information.

We may need to open an investigation with the shipping carrier before providing a replacement, refund or other resolution. Carrier investigations and response times are outside our control.

Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

• Check around your property and delivery area.
• Ask other household members or neighbours.
• Check for a delivery notice or alternate delivery location.
• Contact the shipping carrier using your tracking number.

Please contact us promptly if the parcel remains missing. We will help with the carrier investigation where possible.

Once a parcel has been confirmed as correctly delivered to the address provided at checkout, Backwoods Dog may be unable to replace or refund parcels lost due to theft or other circumstances occurring after delivery.

Items Damaged During Shipping

Please inspect your parcel when it arrives.

If an item appears to have been damaged during shipping, contact us promptly at backwoodsdogstore@gmail.com and include:

• Your order number
• Photographs of the damaged item
• Photographs of the parcel and packaging
• A description of the damage

Please keep the original packaging while the claim is being reviewed. We will work with the shipping carrier to determine the appropriate resolution.

International Shipping

We currently ship only within Canada and the United States.

We do not offer shipping to other international destinations due to high costs and unpredictable delivery times. We appreciate your understanding and support of our small Canadian business.